IntoPie

Account & Data Deletion

You have the right to delete your IntoPie account and all associated personal data at any time. This page explains exactly what gets deleted, what is retained (and why), and how to submit your deletion request.

Note for Android Player APK users:The IntoPie Digital Signage Player APK collects no personal information and requires no user account. There is no “account” to delete on the device. To stop all data collection from a specific screen device, simply unregister it from your CMS workspace — data collection from that device ceases immediately. If you are a portal account holder, follow the process below.

1. How to Delete Your Account

Step 01

Submit a Deletion Request

Send an email to [email protected] with the subject line: “Account Deletion Request — [your registered email]”. Include your full name, registered email address, and your workspace/organization name (if applicable) to help us identify your account.

Step 02

Verification

Our team will send a confirmation email to your registered address within 2 business days. You must reply to this confirmation to verify your identity before processing begins. This prevents unauthorized deletion requests.

Step 03

Data Erasure Processing

Once verified, we will process your deletion request within 30 days. Your account will be deactivated immediately upon verification. All personal data will be purged from our active systems within the 30-day window.

Step 04

Confirmation of Erasure

You will receive a final confirmation email once the data deletion is complete, confirming what data was deleted, what was retained (and why — e.g., statutory financial records), and the date of completion.

2. What Data Is Deleted

Upon completion of a verified deletion request, the following data is permanently erased from our systems:

  • Your account profile: name, email address, company/organization name
  • All screen device registrations and pairing codes associated with your workspace
  • All uploaded media assets (images and videos)
  • Scheduled content and campaign configurations
  • Analytics and usage data linked to your account
  • API keys and authentication tokens
  • Support ticket history (except where legally required to retain)

3. Data We Are Required to Retain

Certain data must be retained by law even after an account deletion request. This data is isolated from active systems and inaccessible to other users:

  • Billing & Invoice Records: Retained for 7 years to comply with GST, financial auditing, and Indian statutory requirements.
  • Fraud Detection Logs: If your account was investigated for, or found in violation of, our Terms of Service, relevant logs may be retained for up to 5 years for legal proceedings.
  • Legal Hold Data: Data subject to a court order, regulatory investigation, or law enforcement request cannot be deleted until the hold is lifted.

Your deletion confirmation email will explicitly list any data categories retained, the reason for retention, and the retention period.

4. Timeline

ActionTimeframe
Acknowledgement of requestWithin 2 business days
Account deactivation (after identity verification)Immediately
Deletion from active databasesWithin 30 days
Deletion from backup archivesWithin 90 days
Final confirmation email sentWithin 30 days of completion

5. Regulatory Compliance

This data deletion process is designed to comply with applicable data protection regulations including:

  • The Digital Personal Data Protection Act (DPDPA), 2023 (India)
  • The General Data Protection Regulation (GDPR) for users in the European Economic Area
  • The California Consumer Privacy Act (CCPA) for California residents
  • Google Play Store Data Safety and Account Deletion policies

Submit Your Request

Email [email protected] with subject: “Account Deletion Request”.

Into Pie Pvt Ltd  ·  Privacy & Data Team

See also: Privacy Policy  ·  Terms of Service